What this policy covers
This policy covers custom software services, consulting, engineering engagements, and the general refund position for future Xylint software products. The current website does not take online payments or sell a live subscription. Fees and payment arrangements for services are agreed directly.
The accepted project agreement, product order, and applicable law determine the treatment of a particular purchase. A specific written refund commitment takes priority over this general policy. Mandatory legal rights always remain available.
Services that are generally non-refundable
Payments are generally non-refundable for work already performed, completed or accepted milestones, discovery and technical consulting that has commenced, design and development time already used, and capacity explicitly reserved under the accepted agreement.
Payments used for client-authorized, non-cancellable third-party licences, infrastructure, domains, integrations, or other commitments are generally non-refundable to the extent those costs cannot be recovered and the deduction is lawful. A change of mind, change of business priorities, unused deliverables, or a decision not to launch does not by itself create a right to a refund for completed or committed work.
Deposits, advances, and cancellation
An advance may fund the start of work and reserve engineering time. The accepted proposal should identify the milestones and any expressly non-refundable reservation or setup component. A payment is not automatically forfeited merely because it is called an advance.
If you cancel, we assess work completed, resources expressly reserved, authorized non-cancellable costs, and the remaining scope against the agreement and applicable law. Any genuinely unearned or uncommitted amount is assessed on that basis. Cancellation does not erase invoices for work already performed.
When a refund or adjustment may apply
A refund, credit, or other adjustment may be appropriate for a duplicate payment, a billing error, an express written refund commitment, a legally required remedy, or an amount that the applicable agreement requires to be returned.
If Xylint cancels an engagement, the treatment of undelivered work and unused, uncommitted payments will be assessed under the agreement and applicable law. A material failure to deliver the agreed scope is assessed against the acceptance criteria and available legal remedies; this policy does not remove those remedies.
Digital products and subscriptions
Where a future product is sold, the checkout or order must identify its price, billing period, access conditions, renewal rules, and any trial or refund offer. Unless that offer or applicable law provides otherwise, a one-time digital licence is generally non-refundable after access or activation has been provided.
Cancelling a subscription ordinarily stops future renewal. It does not normally create a pro-rata refund for an active billing period unless the product terms or applicable law require one. Access for the remainder of a paid period, any usage charges, and cancellation deadlines must be stated in the relevant product offer. No automatic-renewal arrangement is created by visiting this website.
How to request a review
Email [email protected] with your name, project or product reference, invoice or transaction reference, amount, payment date, and the reason for the request. Include relevant acceptance or billing correspondence. Do not email full card details, passwords, or unrelated personal information.
We may request information needed to verify the transaction and understand the issue. A request is reviewed against the written agreement, delivery records, and applicable law. An approved refund is returned through the original payment method where practicable, or through another method agreed with the payer. Processing time depends on the payment provider and banking system; the approved arrangement will be communicated to you.
Billing disputes and statutory rights
Please raise a suspected billing error promptly so it can be investigated. This does not limit statutory complaint periods, bank dispute rights, or any remedy that cannot lawfully be restricted. We may provide relevant delivery and payment records when responding to a payment dispute.
For assistance: Xylint Technologies, Hyderabad, Telangana, India. Email [email protected] or call +91 8499083307.